A novel approach of hybrid guideline based on senior citizen online form design / Zanariah Idrus...[et al.]

Idrus, Zanariah and Abd Razak, Nor Hafizah and Abdul Talib, Noor Hasnita (2014) A novel approach of hybrid guideline based on senior citizen online form design / Zanariah Idrus...[et al.]. [Research Reports] (Unpublished)

Abstract

The research focuses on the problems faced by the senior citizens during form filling process on web application services . By year 2020, The World Health Organization predicts the senior citizens population is more than 1 billion . They are progressively exposed to technology and to understand their requirements is significant in human interface design. Unfortunately , the online form interface design tends to ignore the issue of ease of use especially for senior citizens aged 55 and above. A well known Delivering Inclusive Access to Disabled and Elderly Members (DIADEM) guideline outlines the recommended online form design for the senior citizens. Recently, DIADEM guidelines were implemented in Europe and the results suggest that it is important as a reference for senior citizens ' online form design . But it is specifically tailored for senior citizens with age 65 and above only . WeFDeC guideline aligns the online form design based on the Three Layer Model (Perceptual , Conversational and Relationship layers). Though it is an acceptable guideline for online form but it does not take sen ior citizens into consideration . Therefore , this study will compare , identify the weakness and create a new hybrid model of DIADEM and WeFDeC guidelines. A new model (Elder-WeFDe) which should fit with senior citizens online forms applications and the Malaysian e-government online forms will be introduced . The methodology follows five phases ; identify the research problems, identify and compare the two guidelines, produce a new permutation model and test the model to the Malaysian e-government forms. A form from the current 1169 online forms in Malaysia e-government portal will be selected and tested to a randomly selected group of senior citizens aged 55 and above from Malaysia northern region .The expected outcome is a new hybrid model (Elder-WeFDe) to guide web or online form designers to design a better and ease of use on line forms applications for the senior citizens and all age of groups

Metadata

Item Type: Research Reports
Creators:
CreatorsEmail / ID. Num
Idrus, ZanariahUNSPECIFIED
Abd Razak, Nor HafizahUNSPECIFIED
Abdul Talib, Noor HasnitaUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance technology
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Research Management Institute (RMI), UiTM Cawangan Kedah
Item ID: 34196
Uncontrolled Keywords: online; DIADEM; WeFDec
URI: http://ir.uitm.edu.my/id/eprint/34196

Download

[img] Text
34196.pdf

Download (9MB)

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year