Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud

Suhardi, Nur Qaiyisha and Mahmud, Normalina (2018) Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud. [Student Project] (Unpublished)

Abstract

This research was about the citizens’ satisfaction towards the quality of E-Filing service. The purpose of this research was to identify the citizens’ satisfaction towards the quality of E-Filing, the relationship between tangibility, reliability, responsiveness, assurance and empathy which were the independent variables that could influence and lead to the citizens’ satisfaction which was the dependent Variable. The sample chose was 155 respondents. Researchers used stratified sampling technique to determine the number of sample size and distributed self-administered questionnaires. In analysing the findings, researcher used descriptive statistic, pearson correlation and multiple regression by using Statistical Package for Social Science (SPSS) version 22.0. The result indicated that there was a significant relationship between tangibility, reliability, responsiveness, assurance, empathy and citizens’ satisfaction towards the quality of E-Filing service.

Metadata

Item Type: Student Project
Creators:
CreatorsID Num. / Email
Suhardi, Nur Qaiyisha2016421714
Mahmud, Normalina2016421616
Contributors:
ContributionNameID Num. / Email
UNSPECIFIEDAhmad Zawawi, Azlyn, Dr.UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Customer services. Customer relations > Malaysia
H Social Sciences > H Social Sciences (General) > Research > Citizen participation
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Faculty of Administrative Science & Policy Studies
Programme: Bachelor of Administrative
Item ID: 28888
Uncontrolled Keywords: Variables; Social Science; restaurant; pearson correlation
URI: http://ir.uitm.edu.my/id/eprint/28888

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