Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz

Aziz, Nazirah (2017) Performance measurement system and managerial performance in response to public sector change: the moderating effects of perceived readiness for change / Nazirah Aziz. PhD thesis, Universiti Teknologi MARA.

Abstract

The Government Transformation Program (GTP) has been established in 2009 in an effort to improve performance of public sector organizations, which include improvement in managerial performance. This study views the GTP as the change program initiated by the government to improve performance and service delivery towards the public at large. The present study asserts the significance of inculcating managers' Perceived Readiness for Change (PRC) in the study of Performance Measurement System (PMS) towards improving public sector performance. So far, however, there has been little discussion on the role of PRC in enhancing the relationship between PMS and managerial performance. The present study explores the pattern (based on the response pattern of respondents on the Person-Item Distribution Map of Rasch Analysis) of managerial performance, PMS and PRC after the implementation of GTP. The present study also investigates the relationship between PMS and PRC on the managerial performance. This study also examines the role of PRC in moderating the relationship between PMS and managerial performance. A mix method approach using the survey with follow-up interviews was employed to achieve the research objectives. The survey for this study was conducted over five ministries directly working with the National Key Results Areas (NKRAs), as the NKRAs are the main indicators of GTP. Rasch Measurement Model and Winsteps@3.72.3, SPSS version 21 and PROCESS analysis were used to analyze the data. Findings suggest that public sector managers can be classified into four groups, in accordance to their ability in performing managerial tasks. The present study indicates that the measurement of managers' responses towards managerial performance, PMS and PRC can be precisely measured using the Rasch probabilistic model. Analysis of multiple linear regression indicates that all three components of PMS: comprehensive PMS, the extent use of PMS and the attitude towards KPI have positive significant effects on managerial performance, On the other hand , the present study found that two out of five components of PRC : human resource competency and employee participation have significant positive effects on managerial performance, Further analysis to test the moderating effects of PRC indicators on the relationship between PMS and managerial performance revealed that three components of PRC: commitment of senior management, support from immediate managers, and communication of change have significant moderating effects on the relationship between PMS and managerial performance, Findings from interviews also suggested the policy makers to provide adequate information about change, encourage participation during the change process and to improve the leadership skills among senior managers in order to improve managers' PRC. In addition, the respondents also highlighted the importance of rewards and training in order to improve the managerial performance.

Metadata

Item Type: Thesis (PhD)
Creators:
CreatorsID Num. / Email
Aziz, NazirahUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Accountancy
Programme: Doctor of Philosophy in Accountancy
Item ID: 27874
Uncontrolled Keywords: Government Transformation Program (GTP), Performance Measurement System (PMS), Managerial performance
URI: http://ir.uitm.edu.my/id/eprint/27874

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