Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali

Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

[img] Text
PPb_HARIYANTIE ALI M BM 09_5.pdf

Download (179kB)

Abstract

This study is to determine the implication of hazards to the consumers. The study will focus to the potential hazard occurred in heat exchanger cleaning and the implication of hazards itself to the consumer. Hazard can be defined as a situation that poses a level of threat to life, health, property, or environment. Hazard can be occurred everywhere to everybody. Same goes to implementing heat exchanger cleaning, there are some potential hazards that organization has to bear it and become the risk to organization. The potential hazards that maybe occurred while cleaning are people injury, property damaged, bundle drop, slippery working surface and so on. When the hazards become the risk to organization, it will effect to customer or client satisfaction. When the hazards become the risk to organization, it will effect to customer or client satisfaction. Customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Therefore, customer will dissatisfy with the services provided by Science Tech Solution Sdn.Bhd if the hazard happened during the cleaning process. So research will be conducted to identify to identify the implication of hazard to the consumer.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Ali, HariyantieUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Risk management. Risk in industry. Operational risk
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management (M)
Item ID: 24975
Uncontrolled Keywords: Implication of hazards; Customer or client satisfaction; Business strategy
Last Modified: 27 Aug 2019 02:01
Depositing User: Perpustakaan UiTM Cawangan Melaka UiTM Cawangan Melaka
URI: http://ir.uitm.edu.my/id/eprint/24975

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year