'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir

Mohd Nazir, Mohd Izral (2002) 'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

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Abstract

Nowadays, as we lived in the 22nd centuries, computers have emerged as one of the important things in our day life. People were using computers to assist them in their work and their task. They are trying to acquire more knowledge and skills of computers in order to make their life easier. Even big companies looked for computers now as their competitive advantage. As many party used computers daily, it create an opportunities for DiGiCITY (M) Sdn. Bhd. to take. If the computers fails to function as usual or breakdown, these people needs an expert to solve the problems and DiGiCITY are prepared to provide these expert by hired and trained their technician to take the job. Even though DiGiCITY have hired and trained their technician well, it doesn't mean that their service performance is good. So, this research is conducted to look the service performance of on-call-maintenance services provided by DiGiCITY (M) Sdn. Bhd. DiGiCITY service performance will be determine by their own customer where it will be looked from many criteria such as effectiveness, efficiency, response time, etc. We will look whether DiGiCITY have availability of human resource to take all the job that had been offered to them and whether they have the knowledge and skills to complete the task.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Mohd Nazir, Mohd IzralUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Customer services. Customer relations
H Social Sciences > HF Commerce > Business societies > Advertising > By product, profession, service, or industry,
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Telecommunication > Computer networks. General works. Traffic monitoring > Quality of service (Computer networks). Computer network management
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Telecommunication > Computer networks. General works. Traffic monitoring > Location-based services
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Item ID: 20909
Uncontrolled Keywords: Service performance; Knowledge; Skills
Last Modified: 08 Sep 2018 06:17
Depositing User: Perpustakaan UiTM Cawangan Melaka UiTM Cawangan Melaka
URI: http://ir.uitm.edu.my/id/eprint/20909

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