Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]

Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahar, iZainurin (2017) Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 9 (3). pp. 1-12. ISSN 2590-3837

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Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang.


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Item Type: Article
CreatorsID Num.
Abd Manaf, Noor HazilahUNSPECIFIED
Maulan, SuharniUNSPECIFIED
Hussin, HusnayatiUNSPECIFIED
Jahn Kassim, Puteri NemieUNSPECIFIED
Dahar, iZainurinUNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management (B)
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts
ISSN: 2590-3837
Volume: 9
Number: 3
Page Range: pp. 1-12
Official URL:
Item ID: 19454
Uncontrolled Keywords: Medical tourism, Malaysia, healthcare management, patient satisfaction

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