Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]

Abd Manaf, Noor Hazilah and Maulan, Suharni and Hussin, Husnayati and Jahn Kassim, Puteri Nemie and Alavi, Rokiah and Dahar, iZainurin (2017) Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (3). pp. 1-12. ISSN 1985-8914 ; 2590-3837

Official URL: https://www.jthca.org/

Abstract

Medical tourism is a new and exciting industry due to its rapid growth and huge economic potential. Malaysia is joining the bandwagon with Thailand, Singapore, and India in being the main medical tourist destination countries in Asia. Medical tourism is a term that is loosely used to denote patients who travel abroad to another country for medical treatment, which may range from wellness services to invasive procedures such as a heart bypass or organ transplant. As a major medical tourism country, the study seeks to explore the impact of service quality on perceived value, patient satisfaction, and future
intention of patients to seek medical services in the country again. This study also investigates the relationship between patient satisfaction and perceived value; and between future intention and perceived value. A structural model by using PLS-SEM was established from the research finding with data collected from 161 responses from medical tourists surveyed in major destination hospitals in Kuala Lumpur, Malacca, and Penang.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Abd Manaf, Noor Hazilah
UNSPECIFIED
Maulan, Suharni
UNSPECIFIED
Hussin, Husnayati
UNSPECIFIED
Jahn Kassim, Puteri Nemie
UNSPECIFIED
Alavi, Rokiah
UNSPECIFIED
Dahar, iZainurin
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 9
Number: 3
Page Range: pp. 1-12
Keywords: Medical tourism, Malaysia, healthcare management, patient satisfaction
Date: December 2017
URI: https://ir.uitm.edu.my/id/eprint/19454
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