Attitudes toward ICT and working with computers of the royal Malaysia police workforce / Ab. Latiff Ab. Rahman, Wan Narita Mustapha, Adnan Omar and Hajah Rugayah Hj. Hashim

One of the primary characteristics of policing of the next century will be the proliferation of
technology as an important component of law enforcement. The successful law enforcer or
policeman of the future will be marked by an ability to incorporate and directly apply a wide
range of technology in their interactions with the public. More than simple data access, policing
technology is increasingly being used as a means by which the police and the public interact. The
overall objective of this study is to measure the attitudes of the Royal Malaysia Police workforce
towards the use of information and communication technologies in policing and then ascertain
the relationship between these attitudes and the policeman's job experience and productivity.
With a response rate of 77.67% from the 600 questionnaires sent to 14 identified police
headquarters throughout Malaysia, the results showed mediocre attitudes toward ICT and
working with computers relative to usefulness, confidence, liking and anxiety. The findings of
the study will outline important managerial implications related to introducing and implementing
new technology uses svithin law enforcement personnel in Malaysia.