A survey of Malaysian consultants on construction claim problems / Nor Azmi Bakhary, Hamimah Adnan and Azmi Ibrahim

Bakhary, Nor Azmi and Adnan, Hamimah and Ibrahim, Azmi (2014) A survey of Malaysian consultants on construction claim problems / Nor Azmi Bakhary, Hamimah Adnan and Azmi Ibrahim. Built Environment Journal (BEJ), 11 (1). pp. 1-14. ISSN 1675-5022

Official URL: https://bej.uitm.edu.my/


The construction industry in Malaysia is very complex as it involves multidisciplinary participants. In this environment, claims appear to cause delays and hold back the completion of a construction project. Construction contracts are rarely perfect, and claims for time extensions and additional costs often have to be made by one party on another. The extensively increasing number of construction claims indicates the need for the implementation of an effective construction claim management. This research is aimed at surveying the most common problems experienced by Malaysian contractors in construction projects. This paper presents the survey results and main findings from the consultants' points of view which indicate that inaccessibility or unavailability of relevant documents, the lack of site staff awareness to proactively detect claims and understanding the contract itself and conflicts arising during owner/contractor negotiation are all critical problems associated with the process of claim management. The problems observed from this research could be used to improve the contractors' claim management system.


Item Type: Article
CreatorsID Num. / Email
Bakhary, Nor Azmiazmil477@gmail.com
Subjects: H Social Sciences > HD Industries. Land use. Labor > Construction industry > Malaysia
H Social Sciences > HJ Public Finance > Claims
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Architecture, Planning and Surveying
Journal or Publication Title: Built Environment Journal (BEJ)
Journal: UiTM Journal > Built Environment Journal (BEJ)
ISSN: 1675-5022
Volume: 11
Number: 1
Page Range: pp. 1-14
Official URL: https://bej.uitm.edu.my/
Item ID: 13620
Uncontrolled Keywords: Construction Claims, Claims
URI: http://ir.uitm.edu.my/id/eprint/13620


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