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Mohamad Zamani, Nur Azmina and Yusof, Ahmad Muhyiddin and Muhamad Shukri, Nurul Zawani (2025) Online social sentiment analysis: discerning customer satisfaction via Twitter reviews on Malaysia’s courier service / Nur Azmina Mohamad Zamani, Ahmad Muhyiddin Yusof, and Nurul Zawani Muhamad Shukri. (2025) Mathematical Sciences and Informatics Journal (MIJ), 6 (1): 3. pp. 26-37. ISSN 2735-0703