Items where Division is "Faculty of Administrative Science and Policy Studies" and Year is 2010

The influence of emotional intelligence on front-line employees' job performance in service businesses / Abdul Kadir Othman. (2010) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Public perception of service recovery and its effect on service recovery satisfaction, trust and word of mouth: the case of complainants from the local authorities in Selangor / Norizan Sharif. (2010) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Cyber balkanisation : distraction to the essence of 1Malaysia / Rahmat Ghazali. (2010) Journal of Administrative Science, 7 (2). pp. 72-92. ISSN 1675-1302

Environmental pollution and income as a measure of economic growth in Malaysia / Halimahton Borhan and Elsadig Musa Ahmed. (2010) Journal of Administrative Science, 7 (2). pp. 39-58. ISSN 1675-1302

Factors contributing to work environment improvement : a case study of Sekolah Menengah Kebangsaan Ahmad Boestamam, Sitiawan, Perak / Mazlan Che Soh, Mohd Fadzli Abdul Latif and Nazatulliani Mohd Sharif. (2010) Journal of Administrative Science, 7 (2). pp. 18-38. ISSN 1675-1302

Shamsiah Fakeh : a nationalist or a communist? / Ramlah Adam. (2010) Journal of Administrative Science, 7 (2). pp. 93-114. ISSN 1675-1302

The effectiveness of the Malaysian public sector service delivery system: an analysis / Roshidi Hassan. (2010) Journal of Administrative Science, 7 (2). pp. 1-16. ISSN 1675-1302

The level of acceptance in adopting the philosophy of market orientation in the Malaysian public organizations / Nurulaini Zamhury, Rugayah Hashim and Jasmine Ahmad. (2010) Journal of Administrative Science, 7 (2). pp. 59-71. ISSN 1675-1302

The causes of stress among the MACC officers / Nor Afif Rahimi Rostam Rahimi. (2010) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).