Items where Author is "Stafford, Kathryn"
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The implication of servicescape, emotion and trust to a positive customer service experience: wellness spa context in the U.S.A. / Hyeyoon Choi, Jay Kandampully and Kathryn Stafford. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1). pp. 1-15. ISSN 2550-1569