Items where Author is "Phooi, Jacinta M’ng Chan"

The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M’ng Chan. (2021) Management & Accounting Review (MAR), 20 (3): 8. pp. 187-210. ISSN 2550-1895