Items where Author is "Astuti, Fitri Widia"
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The effect of service quality, service recovery, and brand image on ridership loyalty mediated by rider satisfaction (study on MRT Jakarta passengers) / Muhammad Iqbal Firdaus …[et al.]. (2023) Malaysian Journal of Computing (MJoC), 8 (1): 16. 1461 -1471. ISSN 2600-8238