Items where Author is "Arop, Mohd Yusni"
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Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).
Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).