The need for ICT towards enhancing SMEs' business activities in Shah Alam / Sumaiah Ramli

As ICT is becoming a natural part of our daily lives, its use in industrial sectors is
becoming necessity. Whether we realized or not industrial sectors are experiencing an
increase in the use of a variety of ICT. The purpose of this research is to determine the
level of awareness about the importance of ICT in managing business activities. The
focuses were on small medium sized enterprises (SMEs) in Shah Alam which involved
various types of industries. This research also focuses on the organization perspective by
using a research model based on Technology Acceptance Model (TAM) to identify
factors that affect SME's acceptance of ICT. Besides that, this research also highlights
the degree of awareness among SME employees regarding the importance of benefits of
ICT. Cross tabulation analysis has been performed to investigate whether the
I hypothesized attributes, variable and belief structure are correlated with each other.
Perhaps this research will give awareness to SMEs about the role of ICT in their
organization.