Industrial training report: Gerbang Alaf Restaurants Sdn Bhd, McDonald's / Nur Syahida Jamlulaznas

This report initiates my 6-month journey as an internship student at Gerbang Alaf Restaurants Sdn Bhd, McDonald's, which takes place from March 1, 2023, until August 15, 2023. As it is a compulsory programme to be taken by each student in their final year before completing their studies, I am honoured to carry out my internship as an intern at McDonald’s. As an established fast-food restaurant in Malaysia, I have gained many new experiences and exposure to the reality of working culture during my internship training. Furthermore, it has sharpened my soft skills in many aspects that I can apply to my career in the future.Thr ough the past six months, I have been assigned to work at all stations in rotation in order to get exposure to how they operate daily. I get to learn the basics of how to start a business, from the opening time, which starts in the early morning, to how to close the store, which basically finishes at 4 a.m. every day. Furthermore, I also get to know the job scope at each station in order to run a business smoothly. How to interact with the customers is mainly the most important soft skill that I can achieve there.
There are many challenges that I have to bear while finishing my internship programme, but I barely survive and turn them into lessons to improve myself, as it is one of the perks of working life. With the help of my coworkers and managers, I managed to cherish my experience as an intern at McDonald’s.