An analysis on tourists evaluations on reliance SMAS excursion coaches services performance for reliance SMAS Kuala Lumpur inside-out tour series / Nor Effendi Nordin

Nordin, Nor Effendi (1993) An analysis on tourists evaluations on reliance SMAS excursion coaches services performance for reliance SMAS Kuala Lumpur inside-out tour series / Nor Effendi Nordin. [Student Project] (Unpublished)

Abstract

At present, the Reliance SMAS, the No. 1 ground operator in Malaysia is looking forward for the improvement of its drivers, tour guides, tour package provided and the condition of its excursion coaches as well as to find out the major problems encountered by tourists during their tour with Reliance SMAS excursion coach. The Kuala Lumpur Inside-Out Tours which operates on a daily basis is found not very efficient because of some major problems which are encountered by tourists during the tour. A closer look and opinions from tourists into the operation is vital in order to improve this situation where Malaysia is now heading to its second program of Visit Malaysia Year (VMY) which will be held in 1994.

Item Details

Item Type:	Student Project
Creators:	Creators Email / ID Num. Nordin, Nor Effendi 89328661
Contributors:	Contribution Name Email / ID Num. Thesis advisor Abdul Karim, Norminsham UNSPECIFIED
Subjects:	T Technology > TF Railroad engineering and operation > Railroad rails > Malaysia T Technology > TF Railroad engineering and operation > Railway operation and management
Divisions:	Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Programme:	Advanced Diploma in Business Administration (Transport)
Keywords:	Improvement, drivers, tour guides
Date:	1993
URI:	https://ir.uitm.edu.my/id/eprint/94594

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