A study on maintenance service by a bus manufacturer in Malaysia (UMW-Dennis Specialist Vehicles Sdn. Bhd.) / Norliza Sulong

UMW - Dennis Specialist Vehicles Sdn. Bhd. will become the first Malaysian company to manufacture buses with specialised chassis . Besides that, parts availability and service support are the most important factors that will determine the success of after sales service . One of the bus manufacturers , HINO is successful because of their exellent after sales support with a wide network .This research looks into the facilities for customer in maintenance service with a minimal set up cost and minimal training to the existing mechanics . Those facilities and services will ensure the demand for the vehicles and recommend to bus manufacturer to look into the importance of service for customers .