Software used by property management firm in Ipoh / Wan Shahira Mashitah Runizam

The real estate industry has witnessed significant transformations due to the rapid advancement of technology, particularly in the domain of property management. Property management firms in Malaysia have increasingly embraced real estate software solutions to optimize their operations, enhance efficiency, and provide superior services to property owners and tenants. Despite these advancements, the extent to which property management firms in Malaysia employ property management software remains unclear. This research study aims to investigate the current state of software adoption within property management firms and provide a clearer picture of to what extent property management software used has been utilised by identifying the software used and recommended by property management firms in lpoh, Perak. To accomplish this, a quantitative approach was employed and an online questionnaire was distributed to 30 respondents from selected property management firms registered under the Board of Valuers, Appraisers, Estate Agents, and Property Managers (BOVAEAP). The data obtained from the questionnaires were subjected to statistical analysis using the Statistical Package for Social Science (SPSS).