Customers' satisfaction on Islamic pawn broking scheme (Ar Rahnu) at Bank Rakyat Headquarters, Kuala Lumpur / Muhammad Mikrajul Haq Azman

Ar-Rahnu scheme or Islamic pawn broking is one of the Islamic banking products. ft provided immediate capital for the customer. The principal concepts used on this product are Wadiah Yad Dhamanah, Qard al Hassan, and Ujrah. Nowadays, specifically in Malaysia, it has become a common thing tor the people to pledge their asset when they are short on cash or capital. Thus it has become widely accepted. 'There are two types of pawn broking in Malaysia, which are conventional and Islamic pawn. Moreover, there have been nunlerous studies on the acceptance and perception of people towards Islamic pawn broking. But, the study on the customers' satisfaction so far has been limited. Silence, a study needs to be done to see the level and the factors that affect the awareness of the people towards Islamic pawn. This may help to improve the Islamic pawn broking to have better acceptance in the future. This research uses five independent variables to determine the level of satisfaction on Islamic pawn broking scheme which are Shariah view, pricing system, pledge asset, customer service, and locality. This research will be focusing on the Islamic pawn broking scheme provided by Bank Rakyat Ar-Rahnu X-Change at Kuala Lumpur. Questionnaires will be distributed to the branch and after two weeks the questionnaires will be collect, lastly, the data will he test by using the statistic program Statistical Package for the Social Sciences (SPSS). Based on the result, the study conclude that most of the respondents are satisfied with the Islamic pawn broking scheme offered by Bank Rakyat due to the application on Shariah view and the locality of the institution.