A study on conflict-solving attitude among employees in Sarawak State Health Department / Nurfizani Hazimi

Managing a conflict is not an easy job to be start with. It needs a deep thought before comes out with the possible way to handle it because conflict, if it is manage in the wrong way it can give a negative result and affected the people involved in. Sometime collaboration is the best way to deal with some conflict issues, although forcing can be work sometime if there is lack of time to deal the conflict. For moderate conflicts, compromising can lead to quick solutions but it does not always satisfy either side nor does it foster innovation. Conflict management is the ability of an organization to identify the sources of conflict and put strategic measures in place to minimize or control conflict. Conflict management involves acquiring the skills that related to conflict resolution, establishing the structures of conflict models, putting a strategic measures and approaches in a proper situation. Approaches to conflict management, is by taking notes that conflicts sometimes cannot be resolved but can be managed through appropriate actions such as accommodating, avoiding, collaborating, compromise and confrontation. Strategies can include negotiation, collective bargaining, mediation, third party intervention, brainstorming and communication.