Customer satisfaction towards prepaid phone card users in Kuching: case of Kadfon Payphone Sdn Bhd. / Griffin Achil

Public telephone service is fast growing and getting competitive from other operators like Time Reach and RedTone Sdn Bhd. With the liberalization oftelecommunication Industry, the cake is being shared among the operators providing the same service resulting in reducing of profit to the company. As for Payphone Sdn Bhd, the main business is to provide public telephone in two modes that is coin and card (prepaid card) in rural, suburban and urban areas. The maintenance ofthe Public sets has been outsourced to third party to ensure the serviceability and maintenance of the public sets is always in working condition and serviceability ofthe sets must be maintain around 80%.