The functions of electronic commerce (e-commerce) in healthcare industry: a study on KPJ Rawang Specialist Hospital / Nabilah Mohd Ariffin

Electronic commerce or e-commerce has now become a trend as the accessibility to the Internet is higher. In this digital era, people has apply e-commerce in their daily life in selling and buying process. The convenient of using e-commerce has help in simplifying the life of the society as people easily order any items from food, clothes and gadget. Nowadays most industries and companies such as those selling services and products also has applied ecommerce in their system as it has help improving their systems and organizations. However in healthcare industry not all healthcare provider such as private hospitals apply e-commerce especially in their internal management structure. Therefore this study aims to assess and determine the role of e-commerce in healthcare industry and learn if it is effective in developing the system in the healthcare industry primarily private hospitals.