Evaluating library collections and support services for distance learning programme : a study of e-PJJ students’ perceptions of PTAR UiTM, Malaysia / Halimatun Saadiah Roselley and Fuziah Mohd Nadzar

Mohd Nadzar, Fuziah (2013) Evaluating library collections and support services for distance learning programme : a study of e-PJJ students’ perceptions of PTAR UiTM, Malaysia / Halimatun Saadiah Roselley and Fuziah Mohd Nadzar. Journal of Information and Knowledge Management (JIKM), 3 (1). pp. 63-74. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Abstract

This study was a descriptive research to determine the distance learning
students’ perceptions of library collections and library support services provided by the
Perpustakaan Tun Abdul Razak (PTAR) to support the distance learning programme at the
Faculty of Information Management, UiTM. Two research questions guided this study: (1)
What are the distance learning students’ perceptions on the current PTAR’s collections?
and (2) What are the distance learning students’ perceptions on PTAR’s support services
for the distance learning programme? A structured survey questionnaire was developed
to address these research questions. The questionnaires were administered to 138
distance learning students of the Faculty of Information Management, UiTM during their
weekend classes. The findings revealed that most of the respondents were satisfied
with the provision of library collections, which indicate that PTAR had been able to meet
the needs of distance learning students in terms of its collections. However, this study
found that most of the respondents were not satisfied with the library support services
they received as distance learning students, especially PTAR’s web OPAC and PTAR’s
reference assistance. The investigation into the distance learning students’ perceptions
on library collections and support services for distance learning programmes may provide
some insights for assessing and improving PTAR’s library services for distance learning
programmes in the future.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Mohd Nadzar, Fuziah
UNSPECIFIED
Subjects: Z Bibliography. Library Science. Information Resources > Books (General). Writing. Paleography > Libraries > Collections
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management (JIKM)
UiTM Journal Collections: UiTM Journal > International Journal of Information and Knowledge Management (JIKM)
ISSN: ISSN:2231-8836 ; E-ISSN:2289-5337
Volume: 3
Number: 1
Page Range: pp. 63-74
Keywords: Library Support Services, Library Collections, Distance Learners, Distance Learning, Users’ Perceptions, Faculty of Information Management, UiTM, Perpustakaan Tun Abdul Razak (PTAR)
Date: 2013
URI: https://ir.uitm.edu.my/id/eprint/8778
Edit Item
Edit Item

Download

[thumbnail of AJ_HALIMATUN SAADIAH ROSELLEY JIKM 13 (1).pdf] Text
AJ_HALIMATUN SAADIAH ROSELLEY JIKM 13 (1).pdf

Download (456kB)

ID Number

8778

Indexing

|

Statistic

Statistic details