Online shopping among public servant in Samarahan land and survey department and Salcra : risk, satisfaction and intention to purchase/ Dinie Zulhilmi Suliaman@Sulaiman & Nawot Juwok

Online shopping has become the norm and most people all over the world prefer to shop online Information Technology (IT) has changed the way most business unit .regardless in public or private sector conduct their operations. Reduced costs and simplified processes are but simply some of the benefits being through improve technology usage. Online shopping initiatives are to ensure that the public servant or customer s purchasing process become easier, reduce unnecessary inconvenience matters like traffic jams, parking space and in line with the development of the nation. I towever. there are risks that need to be awared by those online shoppers that may lead to their satisfaction on purchasing online. The satisfaction also will become the factor whether these shoppers will in future intent to repurchase or revisit the online shopping websites.