A study on the relationship between job description and support staff work performance in UiTM Pahang / Nurul Ain Bahaznan and Nurulain Ramli

This study is to examine the relationship between job description and support staff work performance in UiTM Pahang. Questionnaires have been distributed to 30 respondents and 30 questionnaires were collected back. Data analysis were done using SPSS version 12.0. The study showed that the respondents agreed that job description gives guidelines to them in performing their work. Besides, they also agreed that their work could be improved by following job description. Furthermore, they also agreed that job description provides some elements of authority and responsibility to them. From the finding, there were some recommendations to the organization. First is serves as guideline to the organization to improve the existing job description in the organization to contribute to the highest work performance of employees. Other than that, improve the knowledge about job description. Lastly is sent the staff to the training program to increase self-awareness. For conclusion, we have found that the support staff of UiTM Pahang have support and agreed that job description driven the better work performance among them. Furthermore, by improving the knowledge about job description, it can be concluded that ones company can provide better and understandable job description that can contribute to the highest performance of employees. Finally, training is very important in order to increase ones productivity and work performance.