Exploring the business sustainability of Aerosystem Travel & Tour (M) Sdn Bhd / Nurul Natasha Ashikin Mohd Zurin

A good public transportation should concern about the system with time-bound schedules, reliable services, comfort, competitive travel times and affordable prices, are some of the required traits for providing sustainable transport services and customers satisfaction. Hence this research paper is to exploring the business sustainability of Aerosystem Tour & Travel (M) Sdn Bhd. The methodology used in research is qualitative. One set of question was prepared for interview the respondents. The two respondents are from the company team. The first respondent is a staff from the customer service department and another one is a ticket seller. The result shows the comfortable and safety is the point of the customer satisfaction. The trust from the top manager towards the employees to solve the problem in the company is needed. Aerosystem Tour & Travel (M) Sdn Bhd provides the transportation service all over Malaysia including Utara and Pantai Timur. To ensure the safety and the punctuality Mayang Sari use the computer system called vehicle tracking system ease to control the speed of bus and the location. Besides, there is a gap because Mayang Sari does not provide the extra facilities for the disabled people as a comfort. Mayang Sari always updates their trip schedule to avoid the cancelling trip and there is no gap. Add, Aerosystem Tour & Travel (M) Sdn Bhd use the computer system as a first step in solution finding to solve the accident problem