A study of customers’ satisfaction on SOCSO temporary disablement benefit: a case study in Kuching division/ Terence Tikok Pirus

Temporary Disablement Benefit refers to a cash benefit that an injured employee is entitled to receive when he is certified unfit to work for a period of four days inclusive of the day of accident. This benefit is paid to the worker directly by the SOCSO office for as long as there is medical leave. The daily rate of temporary disablement benefit is 80% of an employee's assumed daily wage subject to a minimum of RM10.00 and maximum of RM52.00. When industrial accident happens, an employer is responsible to report the case to SOCSO within 48 hours by completing the Claim Form, Form 21. The injured worker is required to submit the original copies of Sick Certificates and signing the Form 10(see Appendix III). In the case of road accidents, the injured worker has to submit a Police Report and prepare a sketch map of the place of accident in addition to the other supporting documents.