The effect of emotional intelligence and job satisfaction among civil servant: a case study at Malacca Chief Minister Department/ Nur Faidza Mohamad Kusnin& Putri Ainaa Hazifa Ahmad

The main objective of any service organisation should be to make a profit. This objective can only be achieved by increasing the employee’s performance, which is subsequently related to Emotional Intelligence (El) and Job Satisfaction (JS). The studies on the relationship between El and JS are becoming prevalent in the academic literature. Currently, a debate is on as to determine the extent of the relationship between El and JS amongst different demographics. The purpose of this study was to determine the relationship between El and JS among employee at the Management Service Division while taking considerations on demographic characteristic. 150 employee were asked to complete Genos Emotional Intelligence Inventory (short version) and the Job Diagnostic Survey (JDS). The sample consisted of 108 participants across different age, genders, race and education level. A convenience sampling method was used. All participants completed the Genos El in order to measure El whereas the JDS was used to measure Job Satisfaction. The research result show that there is a positive relationship between El and JS among employee at MSD and more specifically in influence of gender, age and education level. Recommendations were made with regard to El and Job Satisfaction.