The implementation of disability access and inclusion policy for people with disabilities (PWDs) provided by the city hall of Kuala Lumpur (KLCH) / Siti Zubaidah Md Pauzi

Physical barriers may hamper People with Disabilities (PWDs) movement in built environment. The needs of physical barrier-free environment are internationally acknowledged. People with disabilities (PWDs) is one of the minority group in Malaysia. The existence of PWDs often being neglected as there are fewer demands arisen from them. However, through the statistics reported by the Department of Social Welfare, the number of PWDs is keep increasing yearly. This indicates that there is a dire need for Malaysia to focus on the issues regarding PWDs. The PWDs' demands are more on the rights, voice, and participation in society. This study aims to examine the disability access and inclusion policy, and explore the accessibility and inclusion offered by the local authorities to PWDs in Malaysia; and finally examine the extend the local authorities' roles in managing the facilities for PWDs. This study focused on the implementation of disability access and inclusion policy provided for PWDs by KLCH only. This study adopted explanatory mixed-method approach where it begins with the quantitative method and support with the qualitative method.