An introductory overview of nice maturity mode / Nor Azlinda Mohamed Sabi

Many investigations have shown that the introduction of new investment in information technology/information system (IT/ IS) is profoundly affecting the processes, work environment, structures and strategies of an organization. This is due to the fact that new IT/IS will change the people system or better known as 'soft issue'. The resistance to change might occur due to lack of creating a sense of need and urgency for change among the employees and consequently, might lead to the IT/ IS project failure. Therefore, to reduce the resistance to change among the employees, it is essential that an organisation needs to determine the level of readiness for change prior to the introduction of new IT/IS implementation by measuring its internal capabilities. Failure to assess organisational readiness prior to the IT/IS implementation may result in managers spending more time dealing with the resistance to change or even worse, may result in IT/IS failure. To date, most of the traditional IT/IS performance measures are based on productivity and process, which focus mainly on method of investment appraisal and become obsolete and face many problems. Furthermore, majority of current IT/IS performance measure approaches are mainly post-investment measures which fail to address the readiness issues.