ADS410 - Introduction to Public Sector Quality Management / Faculty of Administrative Science & Policy Studies

This is an introductory course to quality management, with an emphasis on the public sector. It begins with the fundamental concepts of quality and total quality (TQ) including the historical foundations of quality and views on quality by different quality experts. It moves on to the comparison between Total Quality Management (TQM) and the traditional forms of quality, followed by the establishment of quality culture and challenges in the public sector. The course finally concludes with a guide to establish quality management in the public sector