Improvement of customer service at KPA to be a premier port in Sarawak / Daisy Wilfred Raymond

Kuching Port Authority is the first organized port in the state of Sarawak. It was established in 1961 under the Port Authorities Ordinance 1961. Being situate just outside Kuching, the capital city of Sarawak and the seat of the state Government and administration, it has grown to become a premier port of the state served by numerous shipping lines connecting it to the regional hub ports. All its terminals are in close proximity to the industrial estates to facilitate easy cargo movement. Both terminals have easy access to highway and coastal routes to all main towns in Sarawak. State’s Civil Sendee machinery has also adopted pro-business approaches. The Ministry of Industrial Development, Sarawak acts as a focal point that brings in inputs and assistance from other government department to facilitate the establishment of manufacturing operations in Sarawak. Kuching Port Authority is the first Malaysian port authority to have its container handling management system accorded the MS ISO 9002 certification.