The quality of internet banking : evidence from the perception of the users residing at Tawau, Sabah / Rosmina Dollin Dahlin

Dahlin, Rosmina Dollin (2007) The quality of internet banking : evidence from the perception of the users residing at Tawau, Sabah / Rosmina Dollin Dahlin. [Student Project] (Unpublished)

Abstract

This paper studies the quality of internet banking website. The element of reliability, functionality and usability is measure the internet banking website quality. It is speculated it has an effect to user’s loyalty. To test this notion the study are using the evidence from the perception of the user’s residing at Tawau, Sabah. Result showed that reliability, functionality and usability is an important element that user’s consider when using internet banking website and it is appear to have a positive relationship with the user’s loyalty.

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Item Type: Student Project
Creators:
Creators
Email / ID Num.
Dahlin, Rosmina Dollin
2004332283
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HG Finance
H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > Banking > Electronic funds transfers
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: BACHELOR OF BUSINESS ADMINISTRATIONS (HONS) FINANCE
Keywords: internet banking,website,residing
Date: May 2007
URI: https://ir.uitm.edu.my/id/eprint/73106
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