A study on productivity in operation department of Shell MDS Bintulu Plant / Bilong Siting

The study of productivity in operation department of Shell MDS Bintulu is timely as the company is expanding further in sustainable gas to liquid business. Operation Department is the main functions in Shell MDS Bintulu organization that involves in manufacturing of raw natural gas through different processes in the plant unit until producing finish product rundown to storage tank. Briefly, productivity is expressed as a ratio of output to input. The study is focusing on possible factors that can affect productivity such as plant layout, human resource, maphines and technology. The purpose of the study is to determine the level of productivity and to propose ways to improve it. The study is significant to provide guidelines to company in oil and gas industries. In compiling data, there are 135 questionnaires being distributed and 103 respondents being analyzed. From the findings, the level of productivity is below target. There are few areas discovered that contribute to the low productivity. The strong reasons being human resource policy that contribute to attitude of operation
personnel and also partly due to plant design and equipment faulty. Thus, recommendations were highlighted to improve these areas.