Travel experience on social media: the impact towards tourist destination choice / Noraihan Mohamad, Vivien Tan and Pei Pei Tan

Mohamad, Noraihan and Tan, Vivien and Tan, Pei Pei (2022) Travel experience on social media: the impact towards tourist destination choice / Noraihan Mohamad, Vivien Tan and Pei Pei Tan. Social and Management Research Journal (SMRJ), 19 (2): 2. pp. 21-52. ISSN 1675-7017

Official URL: https://smrj.uitm.edu.my

Abstract

Social media has changed the way travellers see and experience their trips. It creates opportunities for travellers to search for useful travel information, choose destinations and also shares their travel experiences. The aim of this study is to investigate the influence of positive and negative experiences shared on social media as well as subjective norms towards tourists’ decisions on destination choice by adapting the Theory of Planned Behaviour (TPB). Based on a cross-sectional design, self-administered questionnaires were distributed to local tourists in Klang Valley, Malaysia. A total of 340 respondents were accessed based on the convenience sampling technique. The Multiple Linear Regression technique analysis was employed to test the research hypotheses. The results revealed positive experiences shared on social media and subjective norms perform as important predictors to explain tourists’ behavioural intention to visit a certain destination. In conclusion, this study provides valuable information to destination management organisations in terms of social media management in the development of strategic plans to increase tourists’ behavioural intention.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Mohamad, Noraihan
UNSPECIFIED
Tan, Vivien
UNSPECIFIED
Tan, Pei Pei
UNSPECIFIED
Divisions: Universiti Teknologi MARA, Shah Alam > Arshad Ayub Graduate Business School (AAGBS)
Journal or Publication Title: Social and Management Research Journal (SMRJ)
UiTM Journal Collections: UiTM Journal > Social and Management Research Journal (SMRJ)
ISSN: 1675-7017
Volume: 19
Number: 2
Page Range: pp. 21-52
Date: September 2022
URI: https://ir.uitm.edu.my/id/eprint/71862
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