A study on user engagement program in Malaysian academic library during COVID-19 / Fatimah Az Zahra binti Zainud-din and Roziya Abu

Zainud-din, Fatimah Az Zahra and Abu, Roziya (2022) A study on user engagement program in Malaysian academic library during COVID-19 / Fatimah Az Zahra binti Zainud-din and Roziya Abu. Journal of Information and Knowledge Management (JIKM), 1. pp. 98-105. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Abstract

User engagement is essential to ensure the organization can achieve their objective, especially in providing services to the users, such as the academic library, which provide information and services to students, lecturers, researchers, and others. However, COVID-19 has spread wildly and severed the established connection, which resulted in the interruption of information delivery. Thus, the academic library finds ways to reach its users and provide the required services despite the obstacles. In this period, exploring methods used by the library to engage with users is intriguing.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Zainud-din, Fatimah Az Zahra
2021399033@student.uitm.edu.my
Abu, Roziya
roziya307@uitm.edu.my
Subjects: Z Bibliography. Library Science. Information Resources > Library Science. Information Science
Z Bibliography. Library Science. Information Resources > University and college. Academic libraries
Z Bibliography. Library Science. Information Resources > Personnel. Librarians
Z Bibliography. Library Science. Information Resources > ZA Information resources (General) > Information services. Information centers
Divisions: Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management (JIKM)
UiTM Journal Collections: UiTM Journal > International Journal of Information and Knowledge Management (JIKM)
ISSN: ISSN:2231-8836 ; E-ISSN:2289-5337
Volume: 1
Page Range: pp. 98-105
Keywords: Library services, academic libraries, COVID-19, librarians, library management
Date: November 2022
URI: https://ir.uitm.edu.my/id/eprint/70936
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