Assessing tourists perception towards facility management at tourism attraction sites in Perak / Nur Ain Nabilah Mohd Dahalan

Facility management was usually designate as unpopular because there is a lack of knowledge regarding the implementation of facility management, even for the well-known business. However, management is a priority for any business. Thus, facility management is considered an essential service regardless of location or business. It helps manage better facilities and maintain excellent services provided in the building and its surroundings. The same goes for the tourism industry, where this industry requires excellent management to enhance the beautifulness of the attraction locations and drive more revenue. Thus, the priority of this study is to investigate tourists perception towards facility management at popular tourist attraction sites located in Perak. Three locations were defined as a case study: Belum Rainforest Resort, Lenggong Valley, and Masjid Ubudiah Kuala Kangsar, Perak. This research is based on a survey questionnaire where tourists need to rate their experience while visiting the attraction sites. The data were analyzed to determine whether tourists are aware of the implementation of facility management and acknowledge the challenges faced by the facility management team at the case study. The results prove that majority of the tourists are aware and know that it is hard to maintain excellent management of facilities, especially for most visited sites. It is hoped that this study can help facility managers to improve the implementation of facility management, cope with current issues and merge with the current industrial revolution.