Teletraffic engineering on congestion and forecasting / Norhayati Hamzah

The objective of this thesis is to analyse the teletraffic engineering on congestion and forecasting as to control and monitor the performance of Global System for Mobile Communication (GSM) telephone network in CELCOM Malaysia Sdn Bhd, Kelana Jaya. These two criteria are needed when introducing new services in signalling networks. Traffic measurement are primarily to check the service performances and monitoring the system capacity. The aim of traffic measurement is to assist the administration to manage and plan the network effectively and efficiently. Performance evaluation methods are required in order to analyse congestion effects on the network and to adapt forecasting procedure to the network operating conditions. The data obtained is taken on the average data on weekly basis (five days a week) which were monitored at the exchange. Data is collected using a C++ computer program to be used for forecast and dimensioning for future requirements. Capacity planning is very useful to determine on how many circuits are required in order to control the proportion of blocked calls or congestion. From the observation, further recommendations were made with other considerations in order to provide the best performance for the customers.