Multi-agent implementation for Telekom Malaysia Berhad leased line reporting / Shukri Zakaria

In telecommunication industry, the delivery period in provisioning product is very crucial because of competition. Every players put effort in ensuring their product is better than others in term of delivery period. But, to do that, it requires a lot of work because of complexities of the telecommunication infrastructure's setup. Among the work, one of them, which are important, is performance analysis through reporting mechanism. This paper discovers on this issue by focusing on the leased line product of Telekom Malaysia Berhad. Its current practice in analyzing the performance gives the idea in proposing the way which could improve the delivery performance. The existing of multiple systems in the provisioning process is the main reason which hinders the aim of having better analysis of the performance where the reporting activities could not be centralized effectively other than having lot of manual intervention. Because of impracticality in using traditional method of system development, the multi-agent concept in system development is proposed. The concept is chosen since through its specialization could give good solution for data retrieval, data presentation and the active reporting through alert and scheduled report mechanism. This good solution should be able to provide very effective reporting mechanism in improving the leased line delivery performance for Telekom Malaysia Berhad.