Usability testing on online registration of e-MASS for elderly / Norhana Abd Rahman

Abd Rahman, Norhana (2014) Usability testing on online registration of e-MASS for elderly / Norhana Abd Rahman. Masters thesis, Universiti Teknologi MARA (UiTM).

Abstract

Public Services Department (PDS) has been providing health services and facilities to the pensioners for free. They have tried to improve the existing services to enable the pensioners to use the services. Electronic Medical Supply Automation System (e-MASS) built to facilitate the pensioners getting an medicine and medical devices without making advance payments to the pharmacies, private clinics and private hospitals. To get the service, there are a variety of ways, one of them trough e-MASS. To use e-MASS, the pensioners have to register online. However, there are problems especially for the elderly who do not know how to use the online system. This project only focuses on the use of e-MASS for elderly and focuses on the usability testing. Observations and interviews with six participants in Batu 8, Ijok, Bestari Jaya were used in this project. The experience with computers and online registration, usability issues, feedback and suggestions were covered in this project. From the usability testing it is found that is some considerations need to be taken such as understanding of computers, online surfing and elderly physical condition. From the feedback of the elderly, it is suggested that is bilingual option should be included and simple interfaces are also taken into considerations. The results of this project will contribute for future research on elderly of e-MASS.

Metadata

Item Type: Thesis (Masters)
Creators:
Creators
Email / ID Num.
Abd Rahman, Norhana
2011843434
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Taslim, Jamaliah
UNSPECIFIED
Subjects: H Social Sciences > HQ The family. Marriage. Woman > Older people. Gerontology (Social aspects)
R Medicine > R Medicine (General) > Computer applications to medicine. Medical informatics
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences
Programme: Master of Science (Information Technology)
Keywords: Online registration, elderly pensioners, medicine and medical
Date: 2014
URI: https://ir.uitm.edu.my/id/eprint/65700
Edit Item
Edit Item

Download

[thumbnail of 65700.pdf] Text
65700.pdf

Download (125kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:
On Shelf

ID Number

65700

Indexing

Statistic

Statistic details