The challenges of records’ digitization in Malaysian public sector/ Ilylia Azuar Azmi ... [et al.]

Azmi, Ilylia Azuar and Mat Kamal, Siti Nuur-Ila and Abd Rahman, Nor Diana and Abd Jamil @ Kamarudzzaman, Azura and Ahmad, Rohayu and Timan, Hazila (2021) The challenges of records’ digitization in Malaysian public sector/ Ilylia Azuar Azmi ... [et al.]. Journal of Information and Knowledge Management (JIKM), 11 (2). pp. 287-292. ISSN 2231-8836; e-ISSN: 2289-5337


Digitization of information assests so called records are seen as a new strategy for nowadays organizations towards modern dynamic conconceptualized services. Due to this reason, initiatives towards records digitization in Malaysian public agencies are been structured accordingly to ensure it accomplishment. Nevertheless, only few have succeeded in realizing it. Thus, this paper is aims to examine the challenges of records digitization’s works in Malaysian public sectors. Relevant literatures on records digitization in Malaysian were reviewed. The article presents that technical expertise, funding and costs, lack of specialize policy and guidelines, technological issues, poor knowledge and skills, lack of training and collaborations, low understanding of digitization as well as technical issues as the impediments to digitization projects for Malaysian public sector. The discussion brought in this paper is expected to increase the awareness and the readiness of related agencies in addressing the issues on their digitization projects.


Item Type: Article
Email / ID Num.
Azmi, Ilylia Azuar
Mat Kamal, Siti Nuur-Ila
Abd Rahman, Nor Diana
Abd Jamil @ Kamarudzzaman, Azura
Ahmad, Rohayu
Timan, Hazila
Subjects: T Technology > T Technology (General) > Information technology. Information systems
Z Bibliography. Library Science. Information Resources > Library Science. Information Science > Information storage and retrieval systems
Divisions: Universiti Teknologi MARA, Selangor > Puncak Perdana Campus > Faculty of Information Management
Journal or Publication Title: Journal of Information and Knowledge Management (JIKM)
UiTM Journal Collections: UiTM Journal > International Journal of Information and Knowledge Management (JIKM)
ISSN: 2231-8836; e-ISSN: 2289-5337
Volume: 11
Number: 2
Page Range: pp. 287-292
Keywords: digitization, records digitization, records management, information professional, Malaysian public sector
Date: October 2021
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