Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir

Tahir, Mohamad Nazreen (2015) Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir. Masters thesis, Universiti Teknologi MARA.

Abstract

This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools.

Metadata

Item Type:	Thesis (Masters)
Creators:	Creators Email / ID Num. Tahir, Mohamad Nazreen 2011923225
Contributors:	Contribution Name Email / ID Num. Thesis advisor Hashim, Mardziah (Assoc. Prof. ) UNSPECIFIED
Subjects:	B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > Islam > Alms (Zakat) H Social Sciences > HG Finance > Banking > Electronic funds transfers
Divisions:	Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences
Programme:	Master of Science in Information Technology
Keywords:	Online payment service, e-Zakat Online, service quality
Date:	January 2015
URI:	https://ir.uitm.edu.my/id/eprint/63761