Tahir, Mohamad Nazreen
(2015)
Evaluation of online payment service quality: a case study with e-zakat online (Lembaga Zakat Selangor online payment portal) / Mohamad Nazreen Tahir.
Masters thesis, Universiti Teknologi MARA.
Abstract
This paper will evaluates service quality delivered by online payment service in E-Zakat Online Portal which is an online payment portal from Lembaga Zakat Selangor. E-Zakat online service quality will be evaluated using adopted framework identified by Ho and Lin (2010). The evaluation will be assessed through 13 dimensions that cover four elements (Web Design, Customer Satisfaction, Assurance & Quality, and Information Provision). The data were analyzed using SPSS version 22 tools.
Item Details
| Item Type: | Thesis (Masters) |
|---|---|
| Creators: | Creators Email / ID Num. Tahir, Mohamad Nazreen 2011923225 |
| Contributors: | Contribution Name Email / ID Num. Thesis advisor Hashim, Mardziah (Assoc. Prof. ) UNSPECIFIED |
| Subjects: | B Philosophy. Psychology. Religion > BP Islam. Bahaism. Theosophy, etc > Islam > Alms (Zakat) H Social Sciences > HG Finance > Banking > Electronic funds transfers |
| Divisions: | Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences |
| Programme: | Master of Science in Information Technology |
| Keywords: | Online payment service, e-Zakat Online, service quality |
| Date: | January 2015 |
| URI: | https://ir.uitm.edu.my/id/eprint/63761 |
- Edit Item
Downloads & Files
![[thumbnail of 63761.pdf]](https://ir.uitm.edu.my/style/images/fileicons/text.png)
Text
63761.pdf
Download (133kB)
63761.pdf
Location & Physical Holdings
Digital Copy
Physical Location
- Koleksi Akses Terhad | PTAR Utama | Shah Alam
Item Status
On Shelf
Indexing & Metrics
