Efficiency and effectiveness of maintenance management implementation by local authority / Jazril Ezlan Jamaludin

Maintenance management is an item that people must to pay attention. Especially the owner of the building such as office building to ensure the user can work in comfortable condition. So maintenance should be made to maintain the condition of the building with together can fulfill the users' satisfaction especially in local authority building. The effectiveness of maintenance element such as planning, controlling and organization management is very necessary in order to performance of building always in good condition every time. To determine the current practice of maintenance, one case study has been made at local authority in Pahang. The data was collected via interview with person who involved in maintenance also through questionnaire to identify the level of satisfactory of the user on the maintenance work. This case study has been made because there are many complain, or report about the issue of maintenance management at the local authority. So this case study is to determine what practice that made by the local authority and find the efficiency and effectiveness of the maintenance management.