A study on training programme of retail banking officer: Bank Utama (Malaysia) Berhad, Kuching Region / Nurhayati Razak

The study mainly captures on the training programs of the Retail Banking Officer conducted by the Training Department, Bank Utama (M) Berhad, Kuching
Region. At the same time appropriate suggestions and recommendations are given to improve the training program. The sales force of Bank Utama (M) Bhd, namely Retail Banking Officer (RBO) are responsible to promote the bank's product to potential customers, from pre sales to post sales activities. Therefore, an effective and proper training is important to make them a successful salesperson.