A case study on the implementation of internal tax application system in information technology section, Royal Customs and Excise Department Malaysia / Siti Ervinna Chu

The aim of this case study is to investigate and understands the overall implementation and processes of Internal Tax Application System in Royal Customs and Excise Department, Malaysia (RCEDM). The coverage of this case study is specifically focus on the. Internal application System within the Information System. Furthermore, it covers the Internal Tax Application system work.flow available and in the mean time identifying types of ICT system available as well as the system processes involved. In fact that the study of Internal Tax Application system s in governmental is so little. Therefore, hopefully this case study can contribute meaningful and exposures to the student in particular. The data of collection is based on Interviewing, observation through reading and visiting the Homepage.