Assessing the aspect of healing elements in Park City Medical Centre outpatient’s area / Nur Nadia Farhana Zaidi

In recent years, health care facilities design has started to make aesthetic enhancements to alleviate stress and anxiety, increase patient loyalty and improve health and healing (Schweitzer, 2004). The outpatient department is a primary health care service for people who do not require immediate attention. In this area, many hospitals have a common problem of excessive wait times. To cope with this, healing elements has been introduced as a design in hospital setting. The aim of this study is to identify the nature as healing elements responding to the environment in the hospital design. Thus, there are certain things that need to be clarify which is why the healing elements is needed in hospital design, what is the best design for nature as healing elements for hospital and how the nature as healing elements in providing optimal healing environment for hospital. With all these questions, this can be obtained by identifying the visitor’s feedback towards healing elements for hospital and determining the current state of healing elements to existing outpatient area. It specifically studies on outpatient area at Park City Medical Centre, Kuala Lumpur. This research is based on data obtained by the questionnaire that has been conducted regarding to healing elements that applied in the outpatient area which is garden as healing elements and natural lighting. To support the data, obtain from the questionnaire survey and on site observation has been carried out at the existing outpatient area. The data was analyzed and determine how end-user responded towards the healing elements in providing a good environment to hospital occupants. The finding from the questionnaire survey showed the feedback of visitors which most of the respondents agreed that the healing elements is needed in hospital design and helped in providing a good environment to the visitors. While the findings from onsite observation determine a good condition of the existing outpatient area at Park City Medical Centre, Kuala Lumpur.