Menu satisfaction level at the university student cafeteria / Norlaila Abdullah …[et al.]

Abdullah, Norlaila and Jamaluddin, Sabariah and Mustafa, Lily Mazlifa and Husin, Zuhariah and Yusop, Yuzainizam and Abul Hasan Ashari, Anis and Md Thani, Azlan and Md Pauzi, Suria Fadhillah and Abu Bakar, Rosliza and Ahmad Azam, Faizah Azam and Ku Muhamad, Ku Intan Safinas (2009) Menu satisfaction level at the university student cafeteria / Norlaila Abdullah …[et al.]. In: UNSPECIFIED.

Abstract

This study examines and investigates the level of menu satisfaction at the student cafeteria in line with one of the provisions in the clients' charter of providing efficient and effective services through continuous improvement (UiTM quality policy). Records indicate that 118 (69.4%) of complaints by students are on dissatisfaction on food served. Corresponding students' survey findings indicate that 78% are dissatisfied with the monotonous daily menu at the cafeteria. Cafeteria in-house investigations reveal the existence of food management and purchasing mismatch. A creative approach, a Student Based Menu Plan (SBMP) for a month on rolling procedure basis, has been recommended and implemented and given recognition by the Dietician officer at the Hospital Tengku Ampuan Afzan in Kuantan. Latest survey on students' satisfaction indicates 51.2% satisfaction level or 129% improvements. Although the SBMP was not able to achieve the project's main objective of attaining a 75% level of menu satisfaction, as the stretch target, this study has accomplished drastic positive change among the students' perspectives of the university cafeterias.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Abdullah, Norlaila
UNSPECIFIED
Jamaluddin, Sabariah
UNSPECIFIED
Mustafa, Lily Mazlifa
UNSPECIFIED
Husin, Zuhariah
UNSPECIFIED
Yusop, Yuzainizam
UNSPECIFIED
Abul Hasan Ashari, Anis
UNSPECIFIED
Md Thani, Azlan
UNSPECIFIED
Md Pauzi, Suria Fadhillah
UNSPECIFIED
Abu Bakar, Rosliza
UNSPECIFIED
Ahmad Azam, Faizah Azam
UNSPECIFIED
Ku Muhamad, Ku Intan Safinas
UNSPECIFIED
Subjects: L Education > LB Theory and practice of education > Performance. Competence. Academic achievement
L Education > LB Theory and practice of education > Higher Education > Institutions of higher education
L Education > LB Theory and practice of education > Higher Education > Malaysia
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Page Range: pp. 425-441
Keywords: Menu satisfaction, Continuous improvement, Monotonous menu, Student based menu plan
Date: 2009
URI: https://ir.uitm.edu.my/id/eprint/59541
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