The impact of e-Commerce on port operation performance a case study at Port Klang / Zuradi Zainol Abidin

Be selection of this topic for the Independent Study was based on the development and application of Information Communication Technology (ICT) in Port Operation dynamic environment. Ever since the Internet became the talk of the town, it was anticipated to be another bout of commercial revolution. Much has been said about e-commerce but there is not much studies being conducted on its impact. Many believe that the most promising area of e-commerce is not retailing to individuals but the automation of purchase and sale transactions from business to business (B2B) or business to consumers (B2C). For a number of years now the port community has used proprietary electronic data interchange (EDI) system which has proven to be easily access, get connection and lower communication costs, timely information and fewer data entry errors and better service members. The Port Klang Community System (PKCS) formed the port community web, like the Internet, it would be connected together by a true network of partners, ports, haulage, railways, shippers, forwarders, banks, and government agencies working together to make the delivery of goods seamless. E-commerce is growing at a phenomenal rate with more organizations offering their goods and services on-line every day. Whatever the future it is clear that the e­ commerce have a profound ettect on the way in which port communities operate their businesses. Indeed, it is envisaged that the e-commerce is developed to provide an efficient platform for electronic B2B relationship in the port community that promote trading through electronic transactions that move documents with better speed.